1. Your Personal Information

    We take your privacy seriously and, when you provide us with any personal information, we endeavour to keep it safe. We’ve outlined below what data we store and how we store it.

  2. When Using Our Website

    We hold and retain very minimal information when you visit our website; to help us understand how we can make the Ettore Software website better for you, we use a Google Analytics tracking code on ettoresoftware.com, as well as on our blog and support pages. Google Analytics will use cookies-based tracking, provided this feature is enabled in your browser.

    This information is anonymous and does not provide us with personally identifiable information, but helps us ensure that our support pages answer all of the most popular questions as clearly as possible, for example.

  3. When Purchasing a Software Licence

    When you purchase a software licence in order to register the software you have downloaded from us, you will provide us with personal information, which is used for issuing your licence details, as well as for fraud detection.

    We don’t process or retain transactional information ourselves, we delegate this to trusted experts with a long, reputable history of handling customers’ financial data safely and securely. Your purchase is made through Fastspring, and the transaction processed by either your bank, your credit / debit card provider or PayPal depending on your choice during checkout. The companies named above are PCI and GDPR compliant, and take your data security very seriously.

    Once your transaction is complete, we securely retain the following information: your name, the email address you used to register your software licence, the type of licence purchased and the number of individual users it covers, the billing address, the transaction ID, and whether you have chosen to receive our newsletter. This allows us to better provide you with support and identify your licence details if you lose them in the future. If you would like us to delete or amend any of the information we hold about you, please contact us by email or via the contact form on our Support page and we will be happy to oblige. Please note, that if you do instruct us to delete your information from our records we may subsequently be unable to assist you in the event that you lose your licence details.

  4. Your TypeIt4Me Data

    The TypeIt4Me Touch iOS app does not transfer any of your data to us and will only contact our server in order to fetch and display up-to-date Help files when you request these by pressing on the Help button within the app.

    The Mac version of TypeIt4Me does not transfer any of your data to us and only contacts our server if it is set to periodically check for new software updates. You are free to disable the software update check, but we recommend keeping this enabled to ensure that you always have the latest version to take advantage of security and performance enhancements as well as new features when these are added.

    When you customise your TypeIt4Me preferences, this information is stored locally on your Mac. Your preferences, usage and settings are yours; This data is not sent to us or to any third parties, and we do not have access to it. You have the option to sync your snippet data via iCloudDropbox or a similar cloud-based service, in which case the data will be stored by the sync service you choose. We do not have access to it unless you explicitly provide it to us. For example, you may attach your TypeIt4Me snippet data file(s) to an email sent to our support inbox for diagnostic purposes when you are seeking help with a technical problem. Any data files you do send us will never be shared with any third parties and will be deleted upon request. We generally do not retain such data files any longer than is necessary for us to deal with the issue(s) we have been asked to help resolve.

  5. Your TypeIt4Me Software

    TypeIt4Me runs at a user-level (non-administrator) process on your Mac, and lower-level access (such as Accessibility permission for keyboard-triggered text expansion) is isolated as a separate process for security. If you have any questions about the behaviour of TypeIt4Me or how it uses your data, contact us by email or via the contact form on our Support page and we will do our best to help you understand this in more detail.

  6. Publication of Customer Comments & Testimonials

    When we receive positive feedback from our users, we sometimes like to share it with others, and may use comments we’ve received by email, Twitter or other communication media for the promotion of the software. We won’t display your email address, we won’t use your comments out of context, and we will respect your privacy if you ask us not to disclose your name in association with the feedback. If you would like us to remove or amend any feedback attributed to you, please contact us by email or via the contact form on our Support page and we will be happy to oblige.

  7. Email Newsletters

    We use a trusted email sender, MailChimp, to send our (very infrequent) email newsletters. You can find their privacy policy here. We only send newsletters to people who have expressly consented to receive them, by signing up to our mailing list via the subscription page on our website.

    The email address and related data you provide by subscribing to our newsletter is stored securely, and is not sold or shared with any third parties.

    These terms were last updated on 24th May 2018. We have the greatest respect for our community and want you to have an enjoyable experience using our software. If you have any questions about our privacy policy or terms of use, please contact us at support@ettoresoftware.com.

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